Tuesday, April 27, 2010

When a State Agency Does Great Work . . .

. . .you have to appreciate it.

I just hung up the phone with a person at the Ohio Public Employees Retirement System.  Melissa is her name.

She helped me resolve a long-standing issue with my future pension.  She helped resolve it 100% in my favor.

The matter was a routine one that got caught up in a mishmash of paperwork and was not resolvable without extraordinary intervention by a person who had to take on the task for helping one person at a time.

Melissa did that.

And I am grateful.

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